We Were Unable to Process Your Request Try Again Later
If you see an fault that says
We are unable to procedure your request at this fourth dimension. Please try again subsequently.
It typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the outcome.
Blu-ray Player
Check your email and password
Brand sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix information technology. Enter your countersign again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Prove Password to come across your password and confirm it is correct.
Reset your countersign
Reset Netflix
From the Netflix Home screen, open the card on the left. Select Get Assistance or Settings. Select Sign out. If yous're on an fault screen: Select More Details. Select Sign out or Reset. If you tin't discover Sign out, press these buttons in order on your remote: Up, Upward, Down, Down, Left, Right, Left, Correct, Up, Upward, Up, Up. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from ability. Press the power button on the device once, so wait ane minute. If your device doesn't have a power button or you can't reach it, exit information technology unplugged for 3 minutes instead. Plug your device back in. Turn your device on and try Netflix once again.
Restart your abode network
Plough off or unplug your Blu-ray actor. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and expect until no new indicator lights are blinking on. Turn your Blu-ray player back on and endeavour Netflix once again.
Improve your Wi-Fi signal
To meliorate your Wi-Fi: Motility your router and your device closer to each other. If possible, put them in the same room. Motion your router abroad from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get amend reception when on a desk-bound or bookshelf.
Restore your default connection settings
If yous've inverse the connection settings on your device, you'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need aid changing these settings, contact the device manufacturer. In one case you've reset these settings, try Netflix over again.
Contact your internet service provider
Contact your internet service provider. They tin can tell you lot if your modem/router is ready and working correctly.
Gear up-meridian Box
Check your electronic mail and countersign
Make sure the electronic mail shown on your TV is correct. If information technology isn't, click Previous to go dorsum and fix it. Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case messages. Click Show Password to run across your password and confirm it is correct.
Reset your countersign
Restart your device
Turn off your device. If your device has a power cable, unplug it. Make sure your device is completely off, non just in sleep or standby style. Get out your device off for 15 seconds. Turn on your device and endeavour Netflix once more.
Reset Netflix
From the Netflix Dwelling screen, open up the carte du jour on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you lot can't find Sign out, press these buttons in social club on your remote: Up, Upward, Downwardly, Down, Left, Right, Left, Right, Up, Up, Up, Up. So, select Sign out, Reset, or Conciliate.
Restart your domicile network
For this pace, make sure to exit your set-height box and all of your home network equipment unplugged every bit a group for 30 seconds before plugging each device dorsum in 1 by i. Turn off or unplug your set-meridian box. Unplug your modem (and your wireless router, if it's a separate device) from ability for thirty seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on. Plough your set-acme box back on and endeavour Netflix over again.
Improve your Wi-Fi signal
To ameliorate your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get better reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you lot'll demand to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need help irresolute these settings, contact the device manufacturer. Once you lot've reset these settings, try Netflix once more.
Contact your isp
Contact your net service provider. They tin tell you if your modem/router is set up and working correctly.
Smart TV
Check your email and password
Make sure the e-mail shown on your Television set is correct. If it isn't, click Previous to go back and fix it. Enter your countersign again, keeping in mind that Netflix passwords are case-sensitive. Click the pointer on the screen to change betwixt upper and lower instance letters. Click Prove Countersign to see your password and confirm it is correct.
Reset your password
Reset Netflix
From the Netflix Dwelling screen, open the card on the left. Select Go Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you can't detect Sign out, press these buttons in society on your remote: Up, Upwardly, Downwardly, Down, Left, Right, Left, Correct, Up, Upwardly, Up, Up. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from power. Press the power button on the device once, and then await 1 minute. If your device doesn't take a power button or you lot can't achieve information technology, leave it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and endeavor Netflix over again.
Restart your dwelling house network
Turn off or unplug your smart Boob tube. Unplug your modem (and your wireless router, if it's a split up device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on. Turn your smart TV dorsum on and try Netflix over again.
Improve your Wi-Fi bespeak
To improve your Wi-Fi: Motion your router and your device closer to each other. If possible, put them in the same room. Move your router abroad from other wireless devices and appliances. Go along your router in an open space off the floor. Routers get ameliorate reception when on a desk or bookshelf.
Restore your default connection settings
If you lot've changed the connexion settings on your device, you'll demand to modify them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous need aid changing these settings, contact the device manufacturer. Once you lot've reset these settings, effort Netflix again.
Contact your internet access provider
Contact your internet service provider. They tin can tell you if your modem/router is set upwardly and working correctly.
Streaming Media Player
Check your e-mail and password
Make sure the email shown on your Goggle box is correct. If information technology isn't, click Previous to go back and gear up it. Enter your password once again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Testify Countersign to see your password and ostend it is correct.
Reset your countersign
Reset Netflix
From the Netflix Dwelling screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an fault screen: Select More than Details. Select Sign out or Reset. If you can't find Sign out, press these buttons in guild on your remote: Up, Up, Down, Downwardly, Left, Right, Left, Right, Up, Upward, Up, Up. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from power. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you tin't reach it, get out it unplugged for iii minutes instead. Plug your device back in. Turn your device on and attempt Netflix once again.
Restart your dwelling house network
Plough off or unplug your streaming media role player. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your streaming media thespian back on and try Netflix again.
Amend your Wi-Fi betoken
To improve your Wi-Fi: Motility your router and your device closer to each other. If possible, put them in the aforementioned room. Move your router away from other wireless devices and appliances. Continue your router in an open infinite off the floor. Routers get improve reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you'll demand to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need assistance changing these settings, contact the device manufacturer. In one case you've reset these settings, try Netflix over again.
Contact your internet access provider
Contact your internet service provider. They tin can tell yous if your modem/router is set up and working correctly.
All other devices
Source: https://help.netflix.com/en/node/41909